Rage and Roar Customs Terms of sErvice
Please read this before commissioning or reserving a que spot!
Quotes:
Quotes are used to help me give you an accurate quote for the suit type and character you are wanting; You do not need to buy from me after receiving a quote!
I can refuse to quote a suit if it is too much out of my skill level. (EX. Too many LEDS, lots of padding, etc)
NOTE: Quotes are only valid for 1 year from the date you were quoted, as my prices usually change each year!
Fill out this form for a quote price and to be put into the commission contact pool or feel free to reach out to me on instgram for just a quote!
https://form.jotform.com/rageandroarcustoms/Application
Quotes are used to help me give you an accurate quote for the suit type and character you are wanting; You do not need to buy from me after receiving a quote!
I can refuse to quote a suit if it is too much out of my skill level. (EX. Too many LEDS, lots of padding, etc)
NOTE: Quotes are only valid for 1 year from the date you were quoted, as my prices usually change each year!
Fill out this form for a quote price and to be put into the commission contact pool or feel free to reach out to me on instgram for just a quote!
https://form.jotform.com/rageandroarcustoms/Application
Commission Term That Must Be Met:
I require a 2-3 view reference sheet or fullbody/headshot art works of the character to better see all the markings, colors, and etc. (If things are not clear in the ref you will have to clarify them to me!). If you do not have this then a detailed description of the character works as well!
I require a 2-3 view reference sheet or fullbody/headshot art works of the character to better see all the markings, colors, and etc. (If things are not clear in the ref you will have to clarify them to me!). If you do not have this then a detailed description of the character works as well!
Payment:
PAYMENT PLANS ARE ONLY ALLOWED FOR HEADS, BODYSUITS/LEGS, PARTIALS, AND FULLSUITS!
I do offer a paid in full option if you are looking to pay it all in one go! I will require this payment ASAP. I also offer a 2-month payment plan and a 3-month payment plan. How the plans work is described below!
- 2-month payment plan: Your full quoted price is cut in half. So, you pay one half the first month and the other half the second month.
- 3-month payment plan: Your full quoted price is cut into 3 equal payments. So, you will be making 3 total payments over 3 months.
I can also accept half payment up front and the remaining paid once the suit is completed! Also with the payment plans you can pay the monthly amount throughout the month- So if you owe for ex: 400$ then you can do 100$ a week or 200$ every other week! I'm happy to work with you on payment plans if you need more time or want to spread out payments <3
30% non-refundable down payment will be required if you want me to hold a spot for you or need more time before starting the payment plan!
I accept payments via PayPal, Cash App, Venmo, or Etsy. If you live close to me or are buying from me at a con, I can accept cash or card too.
I do not accept money orders, checks, or bank transfers!
PAYMENT PLANS ARE ONLY ALLOWED FOR HEADS, BODYSUITS/LEGS, PARTIALS, AND FULLSUITS!
I do offer a paid in full option if you are looking to pay it all in one go! I will require this payment ASAP. I also offer a 2-month payment plan and a 3-month payment plan. How the plans work is described below!
- 2-month payment plan: Your full quoted price is cut in half. So, you pay one half the first month and the other half the second month.
- 3-month payment plan: Your full quoted price is cut into 3 equal payments. So, you will be making 3 total payments over 3 months.
I can also accept half payment up front and the remaining paid once the suit is completed! Also with the payment plans you can pay the monthly amount throughout the month- So if you owe for ex: 400$ then you can do 100$ a week or 200$ every other week! I'm happy to work with you on payment plans if you need more time or want to spread out payments <3
30% non-refundable down payment will be required if you want me to hold a spot for you or need more time before starting the payment plan!
I accept payments via PayPal, Cash App, Venmo, or Etsy. If you live close to me or are buying from me at a con, I can accept cash or card too.
I do not accept money orders, checks, or bank transfers!
Refunds, Exchanges, and Return Policies:
I DO NOT accept exchanges or returns.
70% (read below for full refund terms IF you didn't do a down payment) refunds are done if the suit or suit part hasn't been started yet at all AND the materials for the suit have not been ordered yet! The suits that have already been started and/or finished cannot be canceled or refunded! If there is an issue with the order or something else, you will have to contact me about it to discuss options.
There is a 30% cancellation fee if you have to cancel. This is dropped if you cancel a week or less after first payment/full payment is sent! If you don't get back to me within a week I will have to charge the cancellation fees!
Please don't commission if you can't truly afford it! This hurt me greatly when a commissioner drops as this is my only source of income. You are more than welcome to resell your commission spot as well if you want to avoid cancel fees! Just message me if you want to do that!
I'm open to working with you on certain things, so if something is wrong with your suit when you get it let me know and I will see what I can do to fix it! This is my full-time job, and I am only one person making these suits. So, reach out to me and don't hide the problems you find in the suit from me please!
I DO NOT accept exchanges or returns.
70% (read below for full refund terms IF you didn't do a down payment) refunds are done if the suit or suit part hasn't been started yet at all AND the materials for the suit have not been ordered yet! The suits that have already been started and/or finished cannot be canceled or refunded! If there is an issue with the order or something else, you will have to contact me about it to discuss options.
There is a 30% cancellation fee if you have to cancel. This is dropped if you cancel a week or less after first payment/full payment is sent! If you don't get back to me within a week I will have to charge the cancellation fees!
Please don't commission if you can't truly afford it! This hurt me greatly when a commissioner drops as this is my only source of income. You are more than welcome to resell your commission spot as well if you want to avoid cancel fees! Just message me if you want to do that!
I'm open to working with you on certain things, so if something is wrong with your suit when you get it let me know and I will see what I can do to fix it! This is my full-time job, and I am only one person making these suits. So, reach out to me and don't hide the problems you find in the suit from me please!
Progress Photos:
I will let you know when there is an update or WIP photo to share! Please do not repeatedly ask me for updates or WIPs; I am only one person and I work on multiple different orders at once. So please bear with me if I'm behind or late with an update!
ALL WIPS WILL BE POSTED TO THIS TELEGRAM CHAT! IF YOU CAN NOT USE TELEGRAM THEN ILL SHARE YOUR WIPS TO YOU VIA INSTAGRAM, EMAIL, OR TWITTER!
https://t.me/rageandroarwips
If you share photos of the suit or suit WIPs please be sure to credit me in some way! It can be a direct tag of Rage and Roar Customs, my Instagram hashtag (#roarlings), or just mentioning in your bio somewhere that I made your suit!
If you want to keep your suit a secret and debut it when you get it let me know ahead of time since I usually share most progress photos on my social medias!
I will let you know when there is an update or WIP photo to share! Please do not repeatedly ask me for updates or WIPs; I am only one person and I work on multiple different orders at once. So please bear with me if I'm behind or late with an update!
ALL WIPS WILL BE POSTED TO THIS TELEGRAM CHAT! IF YOU CAN NOT USE TELEGRAM THEN ILL SHARE YOUR WIPS TO YOU VIA INSTAGRAM, EMAIL, OR TWITTER!
https://t.me/rageandroarwips
If you share photos of the suit or suit WIPs please be sure to credit me in some way! It can be a direct tag of Rage and Roar Customs, my Instagram hashtag (#roarlings), or just mentioning in your bio somewhere that I made your suit!
If you want to keep your suit a secret and debut it when you get it let me know ahead of time since I usually share most progress photos on my social medias!
Deadlines and Delays:
I DO NOT take rush/deadline orders anymore!
Commissions of all types will be done within a year, I try my best to not go past a year as I don't want to make anyone wait super long!!
Since I am only one person doing all of this there can be delays in orders or multiple days that I need time off. I apologize for these in advance, but since I work full time for this it can kill my body and exhaust me occasionally!
I DO NOT take rush/deadline orders anymore!
Commissions of all types will be done within a year, I try my best to not go past a year as I don't want to make anyone wait super long!!
Since I am only one person doing all of this there can be delays in orders or multiple days that I need time off. I apologize for these in advance, but since I work full time for this it can kill my body and exhaust me occasionally!
Shipping:
Shipping for all suit orders will be charged once the suit is completely finished! I do not charge shipping prior to the suit being finished.
Shipping is by USPS or UPS for domestic (US) and international. All orders come with tracking numbers! Packages are always insured, so if something happens in transit to your order, I can refund you or use the money to remake the item!
Only US orders can be shipped by priority if needed quickly!
if you are a Canada or International commissioner you will have to provide me with a phone number.
Shipping is calculated based on size and weight of the box plus where it will be shipped to.
if you are sending a suit back for repairs/etc. you will have to pay for shipping to me, then I pay it going back to you.
Shipping for all suit orders will be charged once the suit is completely finished! I do not charge shipping prior to the suit being finished.
Shipping is by USPS or UPS for domestic (US) and international. All orders come with tracking numbers! Packages are always insured, so if something happens in transit to your order, I can refund you or use the money to remake the item!
Only US orders can be shipped by priority if needed quickly!
if you are a Canada or International commissioner you will have to provide me with a phone number.
Shipping is calculated based on size and weight of the box plus where it will be shipped to.
if you are sending a suit back for repairs/etc. you will have to pay for shipping to me, then I pay it going back to you.